REFUND POLICY

Effective Date: September 14, 2026

At MC Curated, each design project is individually curated and requires dedicated time, research, planning, and creative work. Because our services are customized specifically for each client and project, our refund policy is designed to reflect the nature of our services.

By booking a service with MC Curated, you acknowledge and agree to the following Refund Policy.

1. DESIGN SERVICES

All MC Curated design services are custom services created specifically for the Client's home and individual design needs.

Because design work involves time and creative services that begin shortly after booking, service fees are generally non-refundable once design work has commenced.

This includes, but is not limited to:

• Virtual Room Design

• In-Home Design Consultation

• The 3-Room Edit

• Design consultations

• Mood boards

• Floor plans

• Room renderings

• Product research and sourcing

• Design presentations

• Styling services

2. CANCELLATIONS BEFORE DESIGN WORK BEGINS

If you need to cancel your project, please contact MC Curated as soon as possible.

If cancellation is requested before any custom design work has begun, MC Curated may provide a refund of the service fee, less any non-refundable processing fees or other costs already incurred.

Once custom design work, research, sourcing, measurements, consultations, or other project-specific services have begun, the service fee becomes non-refundable.

3. CANCELLATIONS AFTER DESIGN WORK HAS BEGUN

Once MC Curated has begun work on your project, payments are considered earned and non-refundable.

This is because time and resources may have already been dedicated to:

• Reviewing your project questionnaire

• Reviewing photographs and measurements

• Conducting consultations

• Developing concepts

• Researching products

• Creating design materials

• Preparing renderings

• Creating floor plans

• Communicating with vendors

• Preparing purchasing guides

If a Client chooses to discontinue a project after work has begun, MC Curated will not be responsible for refunding completed or partially completed design services.

4. DESIGN REVISIONS

Revisions included in your package are provided as an opportunity to refine the original design direction.

A Client's decision to change their mind about the overall design direction does not automatically qualify for a refund.

Requests that substantially change the original project scope or require a new design direction may be subject to additional fees.

5. PRODUCT PURCHASES

MC Curated design fees are separate from the cost of furniture, décor, artwork, lighting, materials, and other products purchased for the project.

MC Curated does not issue refunds for products purchased by the Client.

Product purchases are made directly through third-party retailers and vendors and are subject to the individual retailer's return, exchange, cancellation, and warranty policies.

The Client is responsible for contacting the applicable retailer regarding:

• Returns

• Exchanges

• Damaged merchandise

• Defective products

• Incorrect shipments

• Cancellations

• Refunds

• Warranty claims

MC Curated may assist with identifying an alternative product when appropriate, but additional design work resulting from a return or exchange may be subject to an additional fee.

6. PRODUCT PRICE CHANGES & AVAILABILITY

MC Curated cannot guarantee that a recommended product will remain available at the price shown when it was originally selected.

Products may become:

• Sold out

• Discontinued

• Backordered

• Delayed

• Subject to price increases

These circumstances do not qualify the Client for a refund of design fees.

When reasonably possible, MC Curated may recommend an alternative product.

7. IN-HOME STYLING SESSIONS

If an in-home styling session is included in your package, the styling session is provided once the applicable products have arrived and the space is ready to be styled.

If the Client needs to reschedule a styling appointment, reasonable advance notice is required.

Missed appointments or appointments cancelled with less than 24 hours' notice may be subject to a rescheduling fee.

If the Client's space or products are not reasonably ready for styling at the scheduled appointment, MC Curated may need to reschedule the appointment and may charge an additional styling or rescheduling fee.

8. CLIENT DISSATISFACTION

We want you to love your space.

However, because interior design is a subjective and collaborative service, dissatisfaction with a particular design choice, product, color, furniture selection, or overall aesthetic does not automatically qualify for a refund.

Clients are provided opportunities for feedback and revisions according to the specific package purchased.

Our goal is to work collaboratively with you throughout the design process to create a result that reflects your stated goals and preferences.

9. ADDITIONAL SERVICES

Services requested outside the original scope of your package are not eligible for a refund once completed.

Additional services may include:

• Additional rooms

• Additional revisions

• Additional renderings

• Additional sourcing

• Additional consultations

• Additional styling time

• Re-designing a previously approved space

• Product replacement research

Additional services will be discussed with the Client before work begins whenever reasonably possible.

10. PROCESSING FEES

Any payment processing fees charged by third-party payment processors may be non-refundable.

11. EXCEPTIONS

MC Curated understands that circumstances may arise that require flexibility.

Refund requests outside of the circumstances described in this policy may be reviewed on a case-by-case basis at the sole discretion of MC Curated.

Approval of an exception in one circumstance does not create an obligation to provide the same exception in the future.

12. HOW TO REQUEST A REFUND

To request a refund or discuss a cancellation, please contact:

MC CURATED
Email: [your email address]

Please include:

• Your name

• The service purchased

• Date of purchase

• Reason for the request

We will review your request and respond within a reasonable period.

13. CHARGEBACKS

Clients agree to contact MC Curated directly regarding billing concerns or refund requests before initiating a payment dispute or chargeback with their financial institution.

Nothing in this section limits any rights you may have under applicable law.

14. CHANGES TO THIS REFUND POLICY

MC Curated reserves the right to update this Refund Policy from time to time.

The policy in effect at the time of your purchase will generally apply to that purchase.

15. ACKNOWLEDGEMENT

By purchasing services from MC Curated, you acknowledge that you have read, understood, and agreed to this Refund Policy.